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A
& C Direct
Anime and Computers Direct, Ltd.
Computers Direct Side of
Company
Frequently Asked Questions
FAQ's
If you want to check on the status of an order please Log
into your account HERE
Q. What is your return policy?
A. Our Terms printed on our reciepts: 30-Day
return policy on most computer items that are non-defective (Non-Special Order). Clearance,
special order and close out items are non-returnable.
There
is a 20% restocking fee on all authorized non-defective returned items. All
non-defective returns must be unopened and in re-sellable condition. Anime
items are non-returnable unless defective. Defective items will be exchanged for same
item. An RMA# must be obtained before returning
authorized merchandise. RMA# authorized items must be returned within 14-days.
Some non-defective and special order items may be
unreturnable due to distributor restrictions. You must notify us within
5-days of receipt of items if there was a problem with shipping. Shipping charges
are non-refundable.
Q. What is your return policy on Items ordered from
your PDF catalog?
A. 14
- Day return policy on ALL defective items,
Items may not be returned if opened unless defective.
There may be a restocking fee on all non-defective
returns. All of the Items listed in this catalog
may be drop shipped direct from the manufacturer.
We do not provide any kind of Gaurantee on these
items.
Q. Do you take Visa / Mastercard
?
A. Yes to both using Pay Pal which will get
your order to you the fastest
Q. What is the
fastest way to get my order?
A. When choosing
your form of payment online choose PayPal.
Q. Can I mail you a
payment?
A. We only accept payments that are
mailed to us in the form of a U.S. Postal Money Order and you must have
contacted us by e-mail to notify us you would like to pay by mail and to confirm
we have your items instock and so we can tell you your order total.
We do not
accept any other form of payment by mail other than U.S. Postal Money
Orders.
Any payment sent to us by mail without
confirming your order with us first will be returned to you without
exception.
Any payment sent to us (after confirming your order with us) that
is not the proper amount or that is not complete will be returned to you without
exception.
Q. I placed an order and waited but I never received a
confirmation, why?
A. You did not receive a confirmation
because either the e-mail address you provided was incorrect, or you placed your order on a Friday
and we will not see your order until Monday morning, OR you placed an order to
be shipped outside the United States. All orders placed outside the U.S. will be
cancelled without exception. Sorry but we mention it several times throught the
ordering process that we cannot process orders outside the United states.
Q.
When will I receive my Confirmation
e-mail?
A. You will receive an automated
confirmation by E-mail after you place your order
If you provide an incorrect
e-mail or our e-mail to you "bounces", your order will be cancelled
automatically. Please be sure to verify your e-mail address.
Q.
If there is Free shipping on an order, where can that
order be shipped?
A. Free shipping is only
available in the United States and does not include Alaska or Hawaii. We can
ship to Alaska and Hawaii but there will be a shipping charge.
Q.
How quick is your shipping?
A. Once your payment clears most shipments will be processed and
shipped within 1-4 days if we have your item in-stock.
Q.
How did my item become a backorder?
A. Any item that is not currently in-stock may be placed on
backorder status. If you do not wish to have a backordered item please put NO
BACKORDER in the customer comment section if you use our order form.
Q.
What do I do if I ordered the wrong
item?
A. Unfortunatly customers have ordered the
wrong item. If that happens your item may be able to be exchanged at the
discretion of our distributor for store credit or for the correct item. Please
keep in mind no all items can be returned if you ordered the wrong item. And
there will be a 20% restocking fee on your non-defective return.
Q.
What happens if I have to ship a returned defective
or non-defective item?
A. Shipping costs are
non-refundable on non-defective items. If an item is defective you will receive
a refund for your shipping costs to return the item to us based on what we
calculate as the shipping cost.
Q. When will my order
ship?
A. Your order will be shipped once your
payment has cleared. At the current time, due to manufacturer's license
agreements, we can only ship orders within the continental United States.
Q. How are shipping costs
determined?
A. In some instances Shipping costs
are based on the costs charged to us by our distributor (shipping &
handling) to deliver the product to you from their warehouses. All products are
shipped within the continental United States only via UPS Ground, US Postal
Service delivery or FedEx Ground.
Q. How long have you guys been doing this?
A. We have been in the retail end of the computer business since 1996. And we have many happy customers.
Q. What else does your company do?
A. We do PC-Repair, network consulting for several government agencies, we also provide services for businesses
that need help in our area.
Q. What are your companies qualifications?
A. We have people that are Novell, CompTIA A+, MCSE, MCSA and NETWORK+ trained and certified. In addition we have
individuals that have their masters in computer technology. Also we have people that have taught MCSA, A+, PC-Repair,
Networking, Novell, Java, Pearl, HTML, Windows NT, Windows 2000, Windows 95/98, and Windows XP classes.
Q. What products are non-returnable unless defective?
A. Motherboards, Memory, CPU's, and Network products are non-returnable unless defective and some other items
are decided by our distributors.
Q. What do I do if I get a DOA (Dead On Arrival) product?
A. DOA products are really rare. But if you happen to get one just notify us within 10-days so we can start
the RMA process with our distributor. Our standard 30-Day DOA policy applies to most computer items. However, some
manufacturers’ policies may vary, and we will make every reasonable effort to exchange returned defective products
based on the manufacturer’s policies.
Q. How did my item become a backorder?
A. Any item that is not currently in-stock may be placed on backorder status.
NOTE--If you do not wish to have a backordered item please put NO BACKORDER in the customer comment
section if you use our order form.
Q. What do I do if I ordered the wrong Computer item?
A. Unfortunatly customers have ordered the wrong item. If that happens your item may be able to be exchanged
at the discretion of our distributor for store credit or for the correct item. We cannot return your funds to you
because they have been sent to our distributor. In addition Shipping charges
are non-refundable
Q. What happens if I have to ship a returned defective or non-defective item?
A. Shipping costs are non-refundable.
If an item is defective you will receive a refund for your shipping costs to
return the item to us based on what we calculate as the shipping cost.
Q. Why are you guys strict on returns?
A. We do a lot of
dropshipping from our distributors warehouses. Our distributor sets the return policy and we
try to follow it. Since our distributor only issues store credit then that means that we have to also. We cannot
practice "try it before you buy it"
Q. When will my order ship?
A. Your order will be shipped once your payment has cleared. At the current time, due to manufacturer's
license agreements, we can only ship orders within the continental United States.
Q. How are shipping costs determined?
A. Shipping costs are based on the costs charged to us by our distributor (shipping & handling) to deliver
the product directly to you from their warehouses or to us then we ship to you. Or from us if the item is
in-stock in our warehouse. All products are shipped within the continental United States
only via UPS Ground, FedEx Ground or US Postal Service delivery. Faster shipping is available on many products at an additional
charge (only after payment clears).
Q. Why do you charge a restock fee?
A. Non-Defective returns must have a RMA# and be in salable condition, unopened, and with ALL original materials
and packing. We must charge a 20% restocking fee (since our distributors charge us this fee), and the customer
is responsible for return shipping. We reserve the right to exchange returned items for store credit.
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Reasons why you should consider buying from us
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1) We are very friendly and helpful because we are a small company.
2) We will help you find what you need and if we don't have it we may be able to suggest another site that does.
3) We have been doing this since 1996 and we enjoy it.
4) You get personalized attention on every aspect of your order.
5) We want to make you happy so you will tell your friends about us. We enjoy customer loyalty.
6) We have provided many free resources for anyone who visits us including a FREE lookup service, FREE driver downloads
and links, FREE Computer and Anime newsletters, and many other resources.
7) We have been here always for our customers and hopefully will be able to continue.
8) We never annoy our customers with SPAM or other junk mail. We do have a mailing list however that you can choose
to join.
9) We never will and we never have sold or given out customer info so that our customers can be spammed by other
companies.
10) We are trained and certified in the fields of PC Repair and Networking.
11) You, the customer are the ONLY reason we have a website. Thank you |
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